My progress changed
Coins, best distance, cosmetics, settings, and ad cadence are stored locally on the device. Reinstalling the app or clearing app data can remove local progress.
Avalanche
How can we help?
Contact support
Email avalanche@paravantech.com. A prepared message can help us understand the issue more quickly.
What to include
- Avalanche app version
- iPhone model and iOS version
- A short description of what happened and what you expected
- Steps that reliably make the issue happen, if known
- The exact non-sensitive error message, if one appeared
Protect your privacy
Please do not send passwords, authentication codes, government identifiers, payment details, full advertising identifiers, or other sensitive personal information. Avalanche support does not need them to investigate ordinary game issues.
If a screenshot is useful, check it first and crop or cover anything unrelated to the issue.
Common questions
An ad did not appear
Ads can be unavailable because of privacy choices, network conditions, inventory, or temporary service issues. Gameplay remains available when ads are unavailable.
A rewarded revive did not complete
A revive is granted only after the ad provider reports the reward. Closing early, a failed presentation, or unavailable inventory may produce no revive.
I declined tracking
You can still play Avalanche. The choice may affect ad personalization, measurement, or availability, but it does not block gameplay.